Privacy Policy

Privacy Policy

Effective Date: 23rd of May 2025

1. Introduction

Welcome to CARETRACK-AI LIMITED ("we", "us", or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, in accordance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), as well as the EU GDPR where applicable.

2. Who We Are

CARETRACK-AI LIMITED is a healthcare AI startup registered in the United Kingdom. We develop and deploy AI tools to assist healthcare providers in analysing radiology reports and improving patient outcomes.

• Company Name: CARETRACK-AI LIMITED
• Registered Office: Forsyth House, Cromac Square, Belfast, Northern Ireland, BT2 8LA
• Company Number: NI725614

3. What Personal Data We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, telephone number, job title.
• Technical Data: IP address, browser type, operating system, device type, and website usage data (via cookies and analytics tools).
• Communication Data: Any personal information you provide in emails, contact forms,      or other communication data with us.

4. How We Collect Personal Data

We collect your data in the following ways:

• When you provide it to us directly (e.g., filling out a contact form).
• Automatically through your use of our website (e.g., cookies, analytics).
• From third parties or publicly available sources (e.g., LinkedIn, public directories).

5. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to enquiries or requests.
• To provide information about our products or services.
• To improve our website and user experience.
• To comply with legal obligations.

Legal Bases for Processing:

• Your consent (Article 6(1)(a) UK GDPR)
• Performance of a contract (Article 6(1)(b))
• Compliance with a legal obligation (Article 6(1)(c))
• Legitimate interests pursued by us (Article 6(1)(f))

6. How We Share Your Data

We may share your personal data with:

• Service providers who support our website and operations (e.g., hosting, email services).
• Legal authorities, when required by law.

We do not sell or rent your personal data.

7. Data Transfers

If we transfer personal data outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK or EU Commission.

8. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected or as required by law.

9. Your Rights

Under the UK GDPR and EU GDPR, you have the following rights:

• The right to access your data
• The right to correct inaccuracies
• The right to erasure ("right to be forgotten")
• The  right to restrict processing
• The  right to data portability
• The  right to object to processing
• The  right to lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, please contact us.

10. Cookies

Our website uses cookies to enhance user experience and analyse traffic. You can manage cookie preferences through your browser settings or our cookie banner when you first visit the site.

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@caretrack.ai
Post: CARETRACK-AI LIMITED, Forsyth House, Cromac Square, Belfast, Northern Ireland, BT2 8LA